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At Accolade Exteriors, we strive to provide service that will not only satisfy your needs but also earn a recommendation from you to family, friends, and acquaintances. Our service starts when we first meet you, whether you walk into our Burnet Lane showroom, contact us on our website (accoladeexteriors.com) or call us on the phone (512-288-8354).
Most customers don’t start out knowing all that much about windows, patio doors, or siding. Most just know they’re tired of looking at the problems they’ve been ignoring and have finally resolved to address them.
Some have sat through a high-pressure appointment with a salesperson who tried to “dazzle and addle” with technical features and benefits of overpriced products. The truth is that the technical performance differences between windows and patio doors from reputable manufacturers just aren’t that significant. The glass is essentially the same from brand to brand and product performance characteristics are codified by industry standards so you can make data-based comparisons among products if you want to. Today’s insulated windows and patio doors, regardless of make/model are significantly better performers than the 20-plus-year-old ones we typically replace. The “magic show” heat lamp demo a salesperson uses to wow you simply illustrates an energy-saving benefit that modern glass provides. Sure, it’s impressive how effective coated glass is at blocking heat, but it is absolutely not exclusive to the product he or she wants so badly to sell you.
We find that the differences among products that matter most to customers come down to design: What are the frame material selections, dimensions, build quality, configuration and color options? These are the factors that determine price and style. If you want to go deep on product technicals we are happy to provide and discuss the product data, but we find that customers mostly want to understand the range of product options and figure out if their preferred product will fit their budget. We aim to shoot straight, arming you with enough decision-making information, but not so much you’re overloaded.
That is why we emphasize design as it relates to product selection. We want to understand what your house is like and what your hopes for the exterior of your home are. We want you to share pictures of what you like if you have a stack of magazine clippings or a Pinterest page. We get excited about the possibilities that investing in your home’s exterior appearance bring. And we make it our mission to help you get as close to your ideal change as we possibly can.
That’s why we have a showroom where full-size products are installed in fully finished displays so you can get a tangible sense of the differences between product options. And that’s why we feature an array of curated design packages that combine products, colors, and accessories with typical exterior materials and home styles from various eras of Austin’s homebuilding past. We want to give you the confidence to make design selections that will please you and make your investment in transforming your home’s exterior worthwhile. This is a key part of our service process; we enjoy it and hope you will too.
Beyond design, our service extends into the installation of the product you ultimately choose. New doors, windows and siding should have decades of service ahead of them. But without quality installation, products cannot meet their real-world performance requirements. That’s why we are exacting on the production side of our business. We take pains to ensure that our measurements for window and door projects are triple-checked for accuracy before orders can be placed. In addition, our installation teams are among the best in the city. Our window and door installers are professionals who specialize in correctly setting a full range of fenestration products so that you can expect leak-free, proper function over the long haul.
There’s also an aesthetic element to installation of windows and doors that should be appreciated. Finish work can make or break your satisfaction with the outcome of your project. A plumb, level and true installation is vital for each window to function properly, but a technically correct installation with sloppy caulk-work, mortar or casing is an eyesore that doesn’t accomplish the objectives of most homeowners investing in replacement products. At Accolade Exteriors, we believe you should expect the best in all aspects of your installation, and we aim to provide that to every customer.
From an installation standpoint, the know-how for installing siding is critical to its function. By far the favored siding products in Texas are made of fiber cement from James Hardie. Their extensive line of product profiles, trim and color options lend the authenticity and character of wood products while eliminating so many of the problematic aspects associated with wood siding and trim. And while fiber cement comes closest to approximating its wooden counterpart, it doesn’t install like wood does and is a technically demanding to install correctly and unforgiving of incorrect installation technique. That’s why we monitor our siding installations so closely to ensure that James Hardie best practices for installation are adhered to consistently for beauty that lasts.